Senior Technical Account Engineer

September 28

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Sumo Logic

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SaaS • Cybersecurity • Cloud Computing

Sumo Logic is a cloud-based machine data analytics company that offers a comprehensive platform for monitoring, troubleshooting, automating, and defending IT infrastructures. The company specializes in cloud security intelligence, leveraging AI and machine learning to provide enhanced observability and security threat detection. It is known for its powerful log management capabilities, which help organizations unlock cloud security and efficiently troubleshoot system issues. Sumo Logic's platform integrates seamlessly with cloud services, providing infrastructure monitoring and application observability to modernize IT operations. Their solutions are tailored to various use cases, including DevSecOps, cloud migration, and digital customer experience enhancement.

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

💰 $110M Series G on 2019-05

📋 Description

• Serve as a Senior Technical Account Engineer and trusted customer advisor for Sumo Logic customers • Help customers understand best practices to maximize Sumo Logic value and drive ROI • Provide hands-on assistance including advanced training, complex problem-solving, and enabling technology adoption • Build and maintain strategic relationships with users and executives in partnership with the Sumo Logic account team • Develop customized success and adoption plans, track progress, and expand usage • Identify financial and adoption risks and coordinate cross-functional plans to mitigate them • Monitor customer KPIs, proactively address deployment issues, and provide product roadmap feedback from customers • Conduct Quarterly Business Reviews and monthly health check calls; maintain proactive strategic presence in accounts • Travel flexibly (generally once or twice a quarter, 10-25%) for customer and corporate visits, training, and mandatory meetings

🎯 Requirements

• +10 Years of Technical Experience • Extensive SaaS experience managing multiple customer accounts; background in DevOps Engineering or SOC analysis preferred • Must be a Korean & English speaker • Hands-on keyboard experience and consultative skills • Familiarity with Cyber Security frameworks and secure DevOps lifecycle • Professional and clear communication skills for executive and technical audiences • Ability to work with ambiguity and proactively seek support • Demonstrable account management skills managing multiple accounts • Monitoring platform experience (Sumo Logic, Splunk, DataDog, Elastic, New Relic, AppDynamics, VMWare Tanzu) • Hands-on experience with cloud services (AWS, GCP, Azure) • Query language proficiency (SQL or similar) • Experience in monitoring, alerting, and security operations • Kubernetes expertise (including HELM); OSS skills in Otel, Prometheus, Falco a plus • Experience writing REST API scripts