Customer Success Manager

🕒 5 days ago

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $30M Series B - Sumsub on 2022-12

Consulting • Legal • Logistics

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Managing clients on all levels: technical, business, and product to help them succeed. • Growing relationships with Key Clients (stakeholders). • Identifying opportunities and potential challenges. • Providing clients with training and webinars. • Introducing clients to new features and handling new feature releases. • Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative.

🎯 Requirements

• Advanced English. • Prior experience as a Customer Success Manager, Account Manager, Business Development Manager in crypto, fintech, or payments. • Basic understanding of KYC is a plus. • Proficiency in Google Sheets / MS Excel. • Strong analytical skills and proactive approach.

🏖️ Benefits

• Remote-first, trust-based culture. • No mandatory office days, no attendance trackers. • True flexibility in working hours. • Extra time off: birthday holiday, 10 personal days, 7 sick days without paperwork. • Work that matters, contributing to a secure digital world. • Fair and transparent pay, benchmarked to the market. • Opportunities for personal growth and development. • Team offsites fully covered. • Access to necessary tools and hardware. • Friendly company culture.