Sun Chemical
Manufacturing • Automotive • Healthcare
Sun Chemical is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. With over 200 years of color expertise and a commitment to innovation and quality, Sun Chemical is part of the DIC Group and plays a significant role in providing advanced materials and solutions to various sectors. Their focus on diversity, equity, inclusion, and career development highlights their dedication to building a vibrant workplace culture.
10,000+ employees
Customer Service Quality Analyst
Job not on LinkedIn
10 hours ago
🏈 Ohio – Remote
💵 $50k - $56k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Sun Chemical
Manufacturing • Automotive • Healthcare
Sun Chemical is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. With over 200 years of color expertise and a commitment to innovation and quality, Sun Chemical is part of the DIC Group and plays a significant role in providing advanced materials and solutions to various sectors. Their focus on diversity, equity, inclusion, and career development highlights their dedication to building a vibrant workplace culture.
10,000+ employees
📋 Description
• Perform quality evaluations on a specified number of contacts • Develop a quality score based on the established quality guidelines • Assist in the development of training needed to address identified areas for improvement • Participate in the quality review/calibration meetings • Run reports to assist with quality metrics • Provide a high level of data quality awareness across multiple internal departments
🎯 Requirements
• 2+ years in Customer Service Agent role in a contact center environment • Minimum 1 year of quality evaluation experience preferred • Effective communication techniques, including strong verbal and written communication skills • Ability to identify and communicate trends • Excellent problem solving and analytical skills • Process driven • Meticulous attention to detail with strong organizational skills • High school diploma or equivalent
🏖️ Benefits
• merit increases • paid holidays • Paid Time Off • medical benefits • dental benefits • vision benefits • short and long term disability benefits • 401(k)+match • life insurance
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