Manager, Risk Operations – Travel

🕒 May 20

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Super.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

💰 $60M Series C - Super.com on 2023-04

SaaS

Super.com is a web-based application/website; the only available content is a runtime message stating that JavaScript must be enabled to run the app, so no details about its products, services, or target market are available from the provided text.

📋 Description

• Prevent fraud and abuse risk across Super.com’s travel marketplace, with a focus on hotel and flight transactions at scale • Design and evolve risk strategies across the full transaction lifecycle (pre-checkout, checkout, authorization, post-booking), balancing fraud prevention, conversion, and customer experience • Partner closely with Product, Engineering, Data, and Finance to build and optimize real-time decisioning systems, rules, and controls • Investigate and mitigate complex fraud patterns, including card fraud (debit and credit), friendly fraud, refund abuse, account misuse, and identity-based attacks • Establish and track core risk KPIs (fraud rate, chargebacks, approval rate), playbooks, and SOPs using data to influence the product and business strategy • Lead and develop a high-performing team of risk analysts, fostering strong ownership, speed, and analytical rigor

🎯 Requirements

• 5+ years of experience in fraud, risk, or payments, ideally within high-scale eCommerce or travel environments • Proven experience operating in complex transaction ecosystems (e.g., marketplaces, travel booking platforms, or payment processors) • 2+ years of people management experience, with a track record of building strong teams • Strong analytical skillset with hands-on experience using SQL and/or BI tools (e.g., Looker, Tableau) • Experience building or optimizing fraud decisioning systems, rules engines, or vendor integrations • Deep understanding of card-not-present fraud, chargebacks, and customer abuse patterns • Ability to navigate ambiguity, prioritize effectively, and influence cross-functional stakeholder.

🏖️ Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. • Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. • Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things. • Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. • Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages. • Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.