Manager of Customer Success – Enterprise

October 21

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Superside

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B2B • SaaS • Media

Superside is a creative services company that helps businesses enhance their in-house teams with AI-powered creative services. They offer a wide variety of creative work through a flexible subscription model, delivering projects quickly and affordably. Superside serves over 500 global enterprise brands, providing high-quality creative services that include design, video production, branding, and more. The company utilizes a blend of AI technology and top creative talent to ensure fast turnaround times and cost efficiency, catering to the needs of fast-moving brands.

501 - 1000 employees

Founded 2015

🤝 B2B

☁️ SaaS

📱 Media

📋 Description

• Manage and coach a team of 4–5 Customer Success Managers (likely scaling to 7), fostering accountability, collaboration, and high performance. • Translate segment and company goals into clear execution plans, ensuring consistent delivery of Customer Success best practices. • Enable your team through active coaching, joint customer calls, shadow sessions, and run structured 1:1s to build skills and confidence. • Drive performance management by setting expectations, delivering feedback, and supporting career development in partnership with People Success. • Collaborate with Go-to-Market peers to oversee portfolio priorities and account health across the Enterprise segment. • Build relationships with senior stakeholders in key accounts, joining QBRs, solutioning sessions, and executive meetings to ensure strategic alignment. • Act as the primary escalation point for complex customer issues, partnering cross-functionally to drive swift resolution. • Own financial and operational targets (NRR, churn, CSAT) and ensure consistent execution of the Enterprise customer lifecycle. • Identify blockers to success and propose cross-functional solutions in collaboration with peers and leadership. • Champion change management and operational improvements across the Enterprise CS organization.

🎯 Requirements

• 10+ years of experience in marketing or creative enterprise account management, ideally within an agency environment. • Ideally 2+ years of people management experience, managing a team.. • Proven track record of managing enterprise clients directly and through direct reports. • Strategic, data-driven mindset with strong business and operational acumen. • Customer-first approach and passion for building lasting, high-value partnerships. • Excellent English verbal and written communication skills, great at presenting ideas, and an executive presence. • Strong customer relationship-building skills with the ability to manage expectations and build trust. • Understanding of how AI is reshaping marketing and creative work, paired with curiosity and willingness to learn. • Located in the United States, with willingness to travel up to 15% for key customer engagements. • Demonstrated ability in commercial activities (renewing and upselling contracts) and experience managing the full commercial customer lifecycle, not just project delivery.

🏖️ Benefits

• Diversity, Equity and Inclusion • Fully remote work