Customer Success Manager

November 12

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Surfer

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SaaS • Artificial Intelligence • B2B

Surfer is an AI-powered SaaS platform for SEO content optimization that helps content creators, SEO specialists, agencies, and in-house teams plan, create, and optimize content to improve organic visibility across search engines and AI chat assistants. It provides a content editor with real-time optimization guidance, Surfer AI for generating and refining ready-to-rank articles, tools for site audits, internal linking automation, AI content detection and humanization, and integrations with platforms like WordPress, Google Docs, and ChatGPT. Surfer focuses on translating SEO data and NLP-driven recommendations into actionable workflows to scale content production and boost rankings.

51 - 200 employees

Founded 2017

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Keep a pulse on customer health, engagement, and product usage. • Spot early churn risks and take smart, proactive steps to turn them around. • Uncover and drive upsell opportunities by deeply understanding each client’s growth goals and aligning them with Surfer’s expanding capabilities. • Own the relationship. • Be the go-to partner and trusted advisor who helps enterprise customers win—measured not just in ROI, but in genuine business impact. • Run smooth onboarding sessions and value-focused trainings that help clients see the “aha moment” fast. • Craft tailored proposals and commercial offers that make sense for the customer and move the business forward. • Work hand in hand with Sales, Marketing, and Product to ensure seamless delivery, share client insights, and influence how we evolve our product and GTM strategy.

🎯 Requirements

• 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role. • Proven wins in retention, adoption, or expansion. • You know how to build trust fast. • You communicate clearly, listen deeply, and make complex ideas feel simple. • You’re great at learning new tools and walking others through them—especially marketing, SEO, or analytics platforms. • You know how to interpret metrics like health scores or churn signals. • You’re structured but flexible—organized enough to manage a high client load, and proactive enough to take action without being asked. • You care about outcomes, not checklists. • You take ownership and advocate for the customer like it’s your own business. • Native-level English (spoken and written). • Bonus points for other languages. • Nice-to-haves: SEO & content experience, AI curiosity, or operations management chops.

🏖️ Benefits

• 27 days PTO per year. • Paid sick leave - your health comes first. • Medical insurance via SafetyWing. • Multisport card (50% covered). • Development budget: $1,000 annually for your growth and learning adventures.