Director, Product Management – Expansion, Retention & Payments

🔥 3 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SurveyMonkey

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

SaaS • B2B

SurveyMonkey is an online survey and forms platform that lets organizations and individuals build, send, and analyze surveys to collect feedback and insights. The platform offers 500+ templates, AI-assisted survey creation, a global audience panel of 335M+ respondents, analytics and integrations, and enterprise-grade features for secure, large-scale survey programs. It’s used across customer experience, employee feedback, market research, event registration, and more; the company markets itself as a continuous insights/SaaS platform serving 260K+ organizations worldwide.

📋 Description

• Oversee our global payments platform, optimizing checkout conversion, subscription renewals, and fraud/risk management. • Drive the PLG strategy for self-service retention, account expansion, and seamlessly connecting high-value product users to our SME and Enterprise sales teams. • Manage, mentor, and scale a high-performing team of Growth and Payments PMs to deliver against key company-wide revenue priorities. • Own the PLG Expansion Strategy by defining and executing the roadmap for self-service upgrades, cross-sells, and seat expansion to maximize customer lifetime value (LTV) within the self-serve base. • Build the Self-Serve-to-Enterprise bridge by designing and optimizing Product-Qualified Lead (PQL) funnels. • Drive Global Retention and own the end-to-end subscriber retention lifecycle. • Direct the roadmap for a scalable, compliant, and flexible global payments platform. • Manage experimentation frameworks, KPIs, and strategic analyses to inform executive decision-making regarding monetization structures and customer LTV.

🎯 Requirements

• 7+ years of Product Management experience, with at least 3+ years in a product leadership/people management role. • Deep expertise in Product-Led Growth (PLG), specifically optimizing SaaS funnels, retention loops, and self-serve-to-enterprise (sales-assist) pipelines. • Domain knowledge in Billing, Payments, and Monetization platforms (e.g., checkout optimization, global payment methods, compliance, fraud prevention). • Highly analytical with a proven track record of owning revenue-driving metrics (GRR, NRR, Conversion) and running rigorous A/B testing frameworks. • Ability to navigate complex cross-functional environments, influencing stakeholders across Engineering, FP&A, Legal, and Sales. • Exceptional communication skills, with the ability to distill complex architectural or financial concepts into clear strategic narratives for executive leadership.

🏖️ Benefits

• medical, dental, vision, life, and disability insurance • RRSP matching • flexible spending & health savings account • paid holidays • paid time off • employee assistance program • other company benefits