Business Analyst – Operational Excellence

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November 20

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Sutherland

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B2B • Artificial Intelligence • SaaS

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Analyze existing business processes, identify inefficiencies, and design process maps using Microsoft Visio or similar tools to support operational excellence initiatives. • Collaborate with operations and leadership teams to drive continuous improvement and process reengineering efforts. • Conduct stakeholder interviews and workshops to gather requirements, validate process flows, and present findings through professional presentations. • Participate in a process creation test as part of the hiring process.

🎯 Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, Systems Engineering, or a related field. • Minimum 2 years of experience in process analysis, business analysis, or continuous improvement roles. • Proficiency in process mapping tools such as Microsoft Visio , Lucidchart, or Bizagi. • Strong presentation and communication skills in English (B1 level or higher). • Demonstrated ability to work collaboratively with cross-functional teams and independently when needed. • Attention to detail and a structured approach to documentation and analysis. • Technical certifications in Lean Six Sigma (Yellow Belt) , BPM, or process improvement methodologies (Preferred). • Familiarity with operational environments such as customer service, back-office, or shared services (Preferred). • Experience supporting both internal operations and client-facing process initiatives (Preferred).

🏖️ Benefits

• All your information will be kept confidential according to guidelines.