Customer Support Representative – Bilingual, French

🕒 3 days ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Provide support for general billing inquiries • Access customer records and verify account information • Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary • Identify potential needs and recommend solutions, and follow up with customers as needed

🎯 Requirements

• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience • Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. • Proficiency in both verbal and written French and English skills • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) • Technical support experience • Strong problem-diagnosis and problem-solving skills • Multi-tasking skills, with the ability to use several applications simultaneously • Experience working with CRM applications (preferred)

🏖️ Benefits

• Medical, dental, and vision benefits • EAP, and more health and wellness programs • Generous PTO • Paid top-notch training • Great work environment • Promote-from-within advancement opportunities