Sutherland
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
Associate - Customer Service
Job not on LinkedIn
May 16
Sutherland
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
📋 Description
• Strengthen relationships: Support for general billing inquiries. • Access customer records and verify customer account information. • Identify potential customer needs and recommend solutions. • Place follow-up calls to customers to ensure their needs are met in an efficient manner. • Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. • Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. • Schedule a technician visit when needed. • Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
🎯 Requirements
• High School diploma or equivalent • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) • Direct client contacts technical support experience • Excellent verbal and written communication skills • Strong problem-diagnosis and problem-solving skills • Multi-tasking skills, showcased using several applications • Experience working with CRM applications (preferred) • Ability to be goals oriented • Strong communication skills and ability to express ideas clearly • To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
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