Sutherland
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
Senior Manager – IT Infrastructure
Job not on LinkedIn
November 5
Sutherland
B2B • Artificial Intelligence • SaaS
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
10,000+ employees
Founded 1986
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
💰 $300M Secondary Market on 2014-10
📋 Description
• Responsible for the support of Sutherland Connect platforms. • Strong knowledge of SIP from the carrier level. • Understanding of the technical design and troubleshooting steps to support and test. • Partners with the Business and Service Delivery team to assist with issue resolution of new Program solutions. • Responsible for Engineering change documentation for Run books. • Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe. • Manages vendors on escalated issues and projects specific to your area of influence. • Drive monitoring of the platform and reports issues and anomalies.
🎯 Requirements
• BS in Computer Science, Engineering or related field or 4 - 6 years’ progressive relevant experience required. • Strong knowledge of Genesys Platform 4 - 6 years demonstrated experience delivering on multiple, simultaneous projects. • 4 - 6 years’ experience with vendor management and performance to ensure compliance with commitments and budget. • Expertise with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture).
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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