Sutherland
10,000+ employees
Founded 1986
🏥 Healthcare
🛡️ Insurance
✈️ Travel
💰 $300M Secondary Market on 2014-10
Healthcare • Insurance • Travel
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
Team Manager – Streaming Services Program
🔥 41 minutes ago
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Sutherland
10,000+ employees
Founded 1986
🏥 Healthcare
🛡️ Insurance
✈️ Travel
💰 $300M Secondary Market on 2014-10
Healthcare • Insurance • Travel
Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.
📋 Description
• Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. • Manage attrition, shrinkage, and other critical metrics of the team. • Coach and mentor Consultants, providing feedback and performance management. • Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. • Drive organizational initiatives within the team from time to time.
🎯 Requirements
• Streaming services program knowledge will be preferred. • Proven ability to coach and mentor others. • Be able to work in MS Office. • Be able to work in a fast-paced environment. • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player. • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements. • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
🏖️ Benefits
• Remote (WFH) options are available for candidates outside Windsor/Essex County. • Local candidates within Windsor/Essex County work will be required to work on-site at our brick-and-mortar Windsor location.
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