Customer Service Agent, German Speaking

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October 29

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SwissBorg

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Crypto • Finance • Fintech

SwissBorg is a leading cryptocurrency investment platform in Europe, offering a secure and reliable app for buying, selling, and exchanging cryptocurrencies. It provides exposure to decentralized finance (DeFi) through a curated portfolio that evolves with expert market insights. The platform supports multiple fiat currencies, including EUR, CHF, and GBP, and is licensed and regulated, ensuring the safety and accessibility of users' funds. With innovative features like Thematics, Smart Engine, and Portfolio Analytics, SwissBorg empowers users to make informed investment decisions, diversify their crypto holdings, and earn passive income with minimal risk. SwissBorg also offers its own multi-utility token, BORG, for community participation and investment within its ecosystem.

201 - 500 employees

Founded 2017

₿ Crypto

💸 Finance

💳 Fintech

📋 Description

• Deliver exceptional customer support to our community members in both German and English • Assist users through various channels; Including email, phone and chat. • Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are. • Participate in occasional side projects, or project based tasks efficiently • Be a great team player - we’re all in this together; our community is not just our users, it’s all of us • Share user insights and feedback with the relevant teams to help improve our products and processes • Report and document bugs in the appropriate channels to support our development teams • Immerse yourself in our product and the crypto world

🎯 Requirements

• Fluency in English and German is a must; French, Spanish or other languages are a bonus • Experience working in a customer-centric and customer-facing environment • You listen carefully, read attentively, and strive to fully understand customer needs • You’re familiar with Zendesk, Freshdesk, or similar customer support platforms, and can navigate them with ease • You focus on finding the best possible answer for users’ concerns and questions. You enjoy thinking outside the box to find new solutions • You manage your time effectively and are capable of working independently. You take the initiative to improve processes, systems, and workflows whenever you see an opportunity • Must have personal or professional experience with Crypto or the blockchain ecosystem

🏖️ Benefits

• Freedom to build the company of your dreams • Learn with (super cool) experts in finance, engineering, AI, psychology and business • BORG bonus based on our meritocratic system • Flexible working hours • 25 working days of vacation + local holidays • We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work • Annual company and team retreats - We'd love to see you at the next one! • Continuous learning and development opportunities