Concierge Engagement – Marketing Manager

October 21

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Sword Health

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Healthcare Insurance • Artificial Intelligence • Wellness

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧘 Wellness

📋 Description

• Own and execute Sword Predict's multi-channel outreach strategy end-to-end. • You'll be a campaign creation machine, rapidly testing and iterating across email, SMS, direct mail, and AI-powered conversations to drive member engagement with our core products. • This role demands both strategic thinking and hands-on execution - you'll conceive campaigns and implement them yourself, leveraging both AI tools and traditional marketing tactics to maximize conversions. • Predict identifies thousands of high-risk members who need our help. We need someone who can build, test, and scale personalized outreach campaigns across every channel - someone who thrives on experimentation, owns outcomes completely, and can move fast while maintaining quality. • You'll be responsible for convincing members to choose Sword's products over traditional healthcare options.

🎯 Requirements

• 3-7 years in growth, lifecycle, or performance marketing with proven ability to drive conversion metrics • Hands-on campaign execution experience - you've personally built and deployed campaigns, not just strategized them • Multi-channel expertise: Email, SMS, direct mail, and ideally some experience with conversational/chat interfaces • Technical comfort: HTML/CSS for emails, basic understanding of APIs and data flows, marketing automation platforms • Data-driven mindset: You live in spreadsheets and dashboards, constantly forming and testing hypotheses. Familiarity with Looker or similar tools is critical • Exceptional writing skills: You can write copy that converts across different formats and audiences • Proven track record of scaling outreach programs to 10k+ contacts/month while maintaining quality.

🏖️ Benefits

• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family