Senior Partner Operations Manager

🕒 July 22

🇺🇸 United States – Remote

💵 $114.5k - $180k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting. • Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track. • Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed. • Own account/partner business review prep and delivery for your portfolio. • Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders. • Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.

🎯 Requirements

• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work. • Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation. • Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity. • High initiative and sound judgment: you identify what matters and act without waiting to be directed. • A track record of building trust directly with external partners or customers, not just internal stakeholders. • Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project -- this is what separates someone ready for live, recurring partner ops from a general internal-ops background.

🏖️ Benefits

• Comprehensive health, dental and vision insurance* • Life and AD&D Insurance* • Financial advisory services* • Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)* • Health Savings Account* • Equity shares* • Discretionary PTO plan* • Parental leave* • 401(k) • Flexible working hours • Remote-first company • Paid company holidays • Free digital therapist for you and your family