Client Training Manager

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🕒 July 27

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Syllo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

⚖️ Legal

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $30M Venture Round - Syllo on 2025-10

Legal • Artificial Intelligence • SaaS

Syllo is a Litigation AI company that provides a unified platform for managing complex litigation end-to-end. Its software combines case management, eDiscovery, legal research, analysis, drafting, and agentic issue tagging to help in-house teams and law firms master the record, apply issue codes at scale, and accelerate strategy and workflow across written discovery, depositions, and pretrial work. Syllo positions itself as an AI-enabled, collaborative workspace focused on high-stakes commercial litigation.

📋 Description

• Own the end-to-end training relationship for a defined book of Syllo's largest accounts, serving as the primary training point of contact for each • Conduct learning needs assessments with client stakeholders to design account-specific curricula that reflect actual workflow and role requirements • Deliver live and asynchronous training sessions tailored to each account's use cases, skill levels, and Syllo configuration • Build and maintain a dedicated client portal for each account, ensuring content is current, organized, and accessible to the right users • Produce monthly and quarterly learning analytics reports for clients • Collaborate with the Instructional Designer to ensure LMS modules reflect your accounts’ needs and with subject matter expert training leads to ensure curriculum development reflects latest workflows • Capture client feedback and surface recurring pain points or feature gaps to the product and client account teams

🎯 Requirements

• 5+ years of experience in customer-facing training, customer success, litigation, or account management, preferably in legal tech or a law firm • Deep familiarity with legal workflows, litigation, and eDiscovery – JD preferred • Demonstrated ability to manage complex client relationships at the enterprise level, including senior stakeholders at law firms or in-house legal teams • Experience designing and delivering training programs tailored to distinct audience segments • Comfort working with learning analytics platforms and translating data into client-facing narratives • Experience with LMS platforms and client portal tools • Strong project management skills and a track record of managing multiple accounts simultaneously without dropping commitments.