Senior Customer Success Manager

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October 15

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Synack, Inc.

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Synack is the premier security testing platform harnessing a vetted community of the world’s most talented security researchers to deliver continuous penetration testing and vulnerability management. We help our customers build and augment their security testing capabilities and capacity to deliver transformational results—better than traditional pentesting methods. We are committed to reducing cybersecurity risk for our customers by bridging the cybersecurity talent gap and giving organizations on-demand access to the most trusted network of researchers in a secure way, all on one platform.

201 - 500 employees

📋 Description

• Develop and maintain strong relationships at all levels within the customer organisation • Develop technical proficiency related to use cases, technical landscape, and Synack solutions • Starting at the pre-sales stage, establish the Synack Customer Success organisation as a trusted advisor early in the customer’s journey • Serve as the customer’s advisor throughout customer life cycle (product kick-off, adoption, proficiency, expansion, and renewal negotiations/close) • Advocate for the customer by working closely with Synack Product Development and Product Management teams • Develop, deliver and execute customer success plans outlining key stakeholders, as well as critical success factors and measures of success • Orchestrate milestones along the customer journey and conduct Executive Business Reviews (EBRs) with Senior client executives • Partner with sales teams to identify new business opportunities for expanding Synack footprint • Consistently monitor & identify/anticipate revenue churn risk to successfully resolve at-risk clients • Leverage Gainsight to track customers; product adoption, utilize playbooks, and drive activities/decisions • Maintain strong customer retention rates aligned with corporate goals

🎯 Requirements

• At least 5-7 years account management and/or customer success experience in the Cyber Security Industry or Technology Industry • Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, best practices, security risk management, and help customers achieve success • Successful experiences with the development, execution, and management of success plans • Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership internally & externally • Demonstrated ability to identify leads within install-base and grow customers • Customer-first mindset and advocacy • Project management experience and advanced data analytics • Ability to work independently and to collaborate effectively across functions • Excellent verbal and written communication and in-person and virtual presentations • Travel up to 30%

🏖️ Benefits

• For more details about our benefits, please see here. Then for the Employer code, enter: synack