Channel Account Manager

🕒 2 days ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SysAid

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

💰 $30M Private Equity Round on 2018-11

API • Artificial Intelligence • SaaS

SysAid is a next-generation help desk and IT service management (ITSM) platform that integrates generative AI technology to enhance IT management. With features like AI-powered chatbots and comprehensive asset management, SysAid automates workflows and streamlines operations to improve productivity and user experience. Trusted by over 10 million users globally, SysAid empowers organizations across various sectors by providing exceptional support and efficient ticketing systems, ensuring that IT services run smoothly and effectively.

📋 Description

• Activate and develop a portfolio of 15-25 signed and prospective partners across an assigned territory • Run the activation playbook from signed agreement to first registered deal within 45 days or less • Execute monthly and quarterly structured partner engagement • Continuously classify partners as active, at-risk, or dormant and take action before disengagement • Recruit 3-4 net-new IPP-qualified partners per quarter to address geographic and vertical gaps • Own partner-sourced pipeline generation as the primary territory metric • Co-sell with SysAid account executives and help partners close their first deal independently • Register all deals in Salesforce with complete field data • Support competitive situations involving ServiceNow, Halo, and Freshservice • Own new partner onboarding, including value proposition, product demonstrations, and deal registration • Ensure active partners can independently demo Agentic AI and Copilot capabilities • Surface partner feedback on value proposition, competitive positioning, and product gaps • Maintain Salesforce deal, activity, and partner data at 95%+ field completion • Report partner health weekly, including active ratio, deal registration velocity, engagement, and at-risk flags • Document and contribute to the partner playbook

🎯 Requirements

• 3-5+ years in channel sales, partner management, or a multi-stakeholder commercial role • Experience with technology resellers, VARs, or MSPs in a B2B SaaS context • Track record of carrying a revenue number tied to a partner network and hitting it • Salesforce proficiency, including maintaining clean pipeline data • ITSM or IT management familiarity is a strong advantage, not a requirement • Ability to recruit and activate new partners • Ability to communicate proactively with partners • Comfort operating amid ambiguity and creating structure • Willingness to maintain complete and accurate CRM data