Bilingual Customer Service Representative, English – French

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Sysco

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B2B • Food and Beverage • Sustainability

Sysco is a global leader in selling, marketing, and distributing food products to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home. The company's extensive product portfolio also includes equipment and supplies for the foodservice and hospitality industries. With a talented workforce of over 76,000 colleagues, Sysco operates 340 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024, Sysco generated sales of more than $78 billion. The company actively engages in sustainability efforts, partnering with food banks and advocating for farm-to-table initiatives. Sysco's mission is to support diverse communities, fight hunger, and be a trusted business partner by delivering quality products and innovative solutions.

10,000+ employees

Founded 1969

🤝 B2B

📋 Description

• Provides customer and the Sales team support with the sales of hotel and operational supplies • Answer incoming calls and emails from Sales team • Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc. • Provide the customer with order history information (i.e., item #, quantity, etc.) and pricing • Process orders (including new, cancellation or additions to current orders), invoices, credits/returns and respond to customers’ inquiries • Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc. • Check ETA for out of stock items • Prepare and send customer order acknowledgments • Inform Sales team and customer of standard procedures, order status and/or the resolution of problems, if applicable • Follow up to ensure proper customer satisfaction • Keep the Customer Service Manager informed of any important situations, challenges or problems relating to customers or other concerns • Review and resolve issues with customer orders such as delivery issues, shipment discrepancies and backorders

🎯 Requirements

• Must be bilingual - English and French • High School diploma or GED required • College degree preferred • 2 years of Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.) • Call Center experience and order management are a plus • Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency • Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff • Capable of working with internal staff from other departments in a proactive and constructive manner

🏖️ Benefits

• Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups