Customer Service Representative

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Sysco

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B2B • Food and Beverage • Sustainability

Sysco is a global leader in selling, marketing, and distributing food products to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home. The company's extensive product portfolio also includes equipment and supplies for the foodservice and hospitality industries. With a talented workforce of over 76,000 colleagues, Sysco operates 340 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024, Sysco generated sales of more than $78 billion. The company actively engages in sustainability efforts, partnering with food banks and advocating for farm-to-table initiatives. Sysco's mission is to support diverse communities, fight hunger, and be a trusted business partner by delivering quality products and innovative solutions.

10,000+ employees

Founded 1969

🤝 B2B

📋 Description

• Customer & Territory Manager Support: Answer incoming calls and emails from TMs. • Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc. • Provide customer with order history information (i.e., item #, quantity, etc.) and pricing. • Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers’ inquiries. • Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc. • Back Orders – If item is out of stock, check ETA. • Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed. • Prepare and send customer order acknowledgments. • Follow up, either verbally or in writing to ensure proper customer satisfaction. • Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders. • Regularly participate in Sysco Interactive University (SIU), vendor and other company training programs.

🎯 Requirements

• High School diploma or GED required. • College degree preferred. • 2 years’ Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.). • Call Center experience a plus.

🏖️ Benefits

• For information on Sysco’s Benefits, please visit https://SyscoBenefits.com