Service Desk Analyst – French Speaking

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3 days ago

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Sysco

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B2B • Food and Beverage • Sustainability

Sysco is a global leader in selling, marketing, and distributing food products to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home. The company's extensive product portfolio also includes equipment and supplies for the foodservice and hospitality industries. With a talented workforce of over 76,000 colleagues, Sysco operates 340 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024, Sysco generated sales of more than $78 billion. The company actively engages in sustainability efforts, partnering with food banks and advocating for farm-to-table initiatives. Sysco's mission is to support diverse communities, fight hunger, and be a trusted business partner by delivering quality products and innovative solutions.

10,000+ employees

Founded 1969

🤝 B2B

📋 Description

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow • Deliver excellent customer service and professional support • Escalate or reassign unresolved incidents to appropriate teams • Analyse and resolve hardware/software issues using standard tools and methods • Document case details clearly in ServiceNow, including steps taken and customer impact • Meet/exceed defined performance metrics including CSat and QA standards • Continuously build knowledge of company-specific products and services • Create/update knowledge articles to support First Call Resolution and self-service • Participate in after-hours and on-call rotations to ensure 24/7 support coverage • Complete training objectives and uphold Sysco’s Mission and Values

🎯 Requirements

• Good experience in a Service Desk or similar IT support environment • Experience using ServiceNow ITSM workflows • Bilingual - English and French (required) • Detail-oriented with solid judgment and initiative • Ability to troubleshoot and resolve technical issues independently • Knowledge of Microsoft Office365 and standard network tools • Familiarity with ITIL principles • Degree or equivalent experience preferred • ITIL V4 / ITSM certification preferred • AWS and Microsoft MCSE certifications are a plus

🏖️ Benefits

• At Sysco International everyone is welcome. • We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. • We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships.