Client Success Manager

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March 13

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tactical.

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Media • Gaming • Artificial Intelligence

tactical is a global creative and innovation agency that specializes in storytelling across various digital platforms. The company partners with influential internet platforms to shape the culture and engage users through creative strategies, campaign planning, and innovative design. tactical offers services in mixed reality, immersive experiences, and AI to create compelling content that resonates with global audiences. They emphasize collaboration and cultural celebration, working closely with clients to deliver impactful media strategies and creative designs. tactical is dedicated to shaping the future of culture by connecting brands with users in meaningful ways.

51 - 200 employees

📱 Media

🎮 Gaming

🤖 Artificial Intelligence

📋 Description

• Immediate (First 3-4 Months) • Work closely with the Head of Client Success to understand her portfolio, clients, and priorities. • Support the transition and ensure a seamless temporary replacement plan. • Assist in managing high-value client relationships, troubleshooting issues, and keeping initiatives aligned with client goals. • Build processes, documentation, and systems to streamline workflows. • Ongoing Responsibilities (Post-Maternity Leave Return) • Act as the second-in-command of Client Success, managing key client relationships and ensuring top-tier service delivery. • Proactively identify risks, opportunities, and strategic adjustments to drive client retention and growth. • Serve as the liaison between internal teams (Media Buying, Creative, Strategy) and clients. • Support and guide junior team members, developing into a leadership role over time.

🎯 Requirements

• 1-2 years of experience in client success, account management at a growth-focused Performance Marketing (Paid, Organic or both) agency. • Strong communicator who can keep clients happy while also pushing for what’s best for their business. • Loves problem-solving — you don’t just flag issues; you bring solutions. • Thrives in a high-accountability environment. • Desires mentorship from an elite Head of CS and fast-track career growth.