National Operations Specialist

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November 18

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Tailwind Group

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B2B • Compliance • Social Impact

Tailwind Group is a carbon negative business that focuses on enhancing privacy through efficient cookie management. They aim to personalize user experiences while ensuring adherence to privacy standards. Tailwind Group is committed to offsetting more carbon than they emit, promoting sustainable practices in their operations.

11 - 50 employees

Founded 2008

🤝 B2B

📋 Compliance

🌍 Social Impact

📋 Description

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members. • Immediately and effectively lead and manage on-site teams in all areas (leasing, maintenance, administration, etc.) during the absence of a permanent Property Manager or in collaboration with the Property Manager. • Quickly identify operational issues and opportunities on-site and create action plans to remediate with Regional Property Manager. • Ensure properties meet financial and operational obligations while acting as Property Manager. • Work with Regional Property Managers and the Corporate Operations Department on training and implementation plans for new employees and new properties. • Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization. • Assist with implementing the properties strategic marketing plan, including leasing efforts and strategy and conducting market research and analysis to ensure achievement of budgeted occupancy. • Assist with annual unit turnover and help execute move-in/move-out procedures. • Solicit feedback from team members regarding issues and determine a suitable resolution plan. • Monitor delinquency and determine proper course of action to minimize outstanding debt. • Identify skills and knowledge gaps in need of improvement and recommend remedial training sessions to improve employee performance. • Assist with new property onboarding and lead site staff in successful execution of operational procedures.

🎯 Requirements

• Bachelor’s Degree in Business Administration, Marketing, Real Estate, or similar field is preferred and/or two or more years of experience in property management, student housing experience is highly preferred. • Experience with property management software, Entrata preferred. • Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously. • Demonstrate a high level of integrity and professionalism. • Be a self-motivated individual and excel at working in a team environment. • Skilled in facility management, budgeting, analytical review of financials, and business administration. • Strong leadership abilities with a background managing diverse teams. • Proven experience building strong relationships with on-site team members, resident bases, vendors, and company partners. • Adaptability to challenging and changing circumstances. • Ability to jump in and impact quickly. • Understanding of the standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.

🏖️ Benefits

• Medical, Dental, & Vision Insurance for employees and their families • 17 Days of PTO in your first full year + 9 Paid Holidays • 401(k) with company matching • On-the-job training and career development • Paid Parental Leave