Head of Operations

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May 15

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Talangeo

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Recruitment • HR Tech • B2B

Talangeo is a company that provides flexible recruitment solutions, helping businesses access freelance teams and enhance their recruitment processes. They offer a range of services, including recruitment partnerships, classic selection, and recruitment booster programs, with a focus on the Polish labor market. Talangeo emphasizes listening to client needs, understanding company culture, and executing recruitment strategies to find ideal candidates. Their services are appreciated by clients, such as Titanicom Tech Limited, for overcoming recruitment challenges, particularly for companies operating in Poland without a legal entity.

2 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• To redesign and optimize the core tour organization operations, ensuring we are cost-effective, scalable, and always ready to serve more customers – without compromising quality • Lead and restructure the Tour Operations team (approx. 30 people) to adapt to booking volumes and market needs. • Redesign workflows and assign clear responsibilities across functional units. • Set up KPIs, performance metrics, and implement tools to monitor operational efficiency. • Collaborate closely with internal stakeholders (Sales, Product, Finance) to ensure seamless service delivery. • Develop and execute operational strategy aligned with business growth goals. • Create scalable procedures that ensure high service quality across all destinations. • Benchmark market data (guide rates, transport, competitors) to support data-based decisions. • Ensure availability of guides and service providers in key markets. • Develop market entry and acquisition strategies for new locations. • Build long-term partnerships with local suppliers (guides, transport providers). • Lead negotiations and establish cooperation standards that are beneficial and scalable. • Work with Customer Support and Product to streamline the guest journey from booking to delivery. • Implement operational tools that support automation and reduce manual workload. • Standardize communication protocols to ensure consistent client experience across all regions.

🎯 Requirements

• 8 + years in operational leadership , ideally in tourism, logistics, or service-based industries. • Experience managing medium/large teams (15+ people) and driving performance through metrics and structure. • Strategic thinker with a strong execution mindset – you build processes that scale. • Data-driven decision-making – you don’t guess, you test. • Excellent communication and negotiation skills. • Fluent in English and Polish (written and spoken).

🏖️ Benefits

• Remote-first environment with real autonomy • Strategic influence – your work will directly shape company growth • Chance to build your own team and structure from the ground up • Collaboration with professionals from across Europe