NOC Engineer

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October 22

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ibex. Pakistan

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B2B • Recruitment

ibex. Pakistan is a business process outsourcing (BPO) employer operating across many cities in Pakistan, providing customer support (voice, email, chat), back-office functions, IT and infrastructure services, and talent development programs. The company runs recruitment and training initiatives such as the ibex Learning Academy and a talent app, and offers a broad set of roles spanning operations, quality assurance, development, security, and creative services. It emphasizes community programs, corporate social responsibility, and large-scale hiring across multiple locations.

10,000+ employees

Founded 2002

🤝 B2B

🎯 Recruiter

📋 Description

• Monitor infrastructure using RMM or NOC tools (e.g., PRTG, Nagios, SolarWinds). • Proactively identify performance degradation and respond to incidents. • Execute remote troubleshooting and basic maintenance tasks. • Maintain and update alerting thresholds and monitoring configurations. • Escalate unresolved issues to the appropriate Tier or Engineering team. • Participate in scheduled maintenance windows for patching or hardware updates. • Maintain detailed shift logs and incident documentation. • Coordinate with internal teams and vendors for service restoration.

🎯 Requirements

• 1+ year of experience in NOC operations or infrastructure monitoring. • Understanding of networking fundamentals (IP, DNS, VLANs, firewalls). • Familiarity with infrastructure monitoring tools (e.g., PRTG, SolarWinds, Zabbix, Nagios). • Experience with ticketing systems such as ConnectWise or ServiceNow. • Strong analytical thinking and attention to detail. • Familiarity with SLA tracking and escalation procedures. • Certifications (CompTIA Network+, Cisco CCT/CCNA) are a plus. • Excellent focus, time management, and written documentation skills. • Experience with shift work and high-availability environments.