Senior Customer Success Manager

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December 13, 2024

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Talent Sam

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Recruitment • HR Tech • B2B

Talent Sam is a company that specializes in recruitment and HR services, focusing on providing highly-skilled, English-speaking talent from South Africa. They streamline the hiring process by vetting and sourcing candidates, handling employment contracts, and managing payroll, taxes, and compliance. Talent Sam acts as the employer of record, making international hiring simple and cost-effective. They cater to a variety of industries, including ecommerce, startups, marketing, sales, finance, and healthcare, ensuring fast turnaround and comprehensive management for their clients.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Our client is a Customer Lifecycle Marketing platform leading the Customer-led Growth (CLG) movement. • By providing journey tracking, automation, insights, and predictions, their platform empowers companies to concentrate on their customer base, attributing growth to strategic customer activations. • Trusted by top marketing teams globally, the client helps them shift from simply driving demand to directly impacting growth. • We are looking for a highly skilled Senior Customer Success Manager with 5+ years of experience in a SaaS B2B environment. • This role is ideal for those with a background in customer success or for seasoned Customer Marketers aiming to transition into a customer success position. • The ideal candidate will act as a consultant and trusted advisor, nurturing client relationships and ensuring customer satisfaction and retention. • Responsibilities include developing relationships, guiding customers, collaborating on marketing strategies, and monitoring customer health metrics.

🎯 Requirements

• Minimum 5+ years of experience in a SaaS B2B environment in customer success or a related role. • Exceptional consulting and relationship-building skills, with the ability to engage effectively and provide strategic advice. • Excellent written and spoken communication skills, capable of conveying complex ideas clearly. • Strong analytical skills, problem-solving abilities, and a data-driven mindset. • Experience managing multiple client relationships and multitasking in a dynamic environment. • Familiarity with customer marketing technologies, methodologies and best practices is a plus. • Independent, proactive work ethic with a collaborative approach. • Bachelor's degree in marketing, business, or a related field. • Proficiency with MS Office; familiarity with CRM software (e.g., HubSpot) is a bonus.