Bilingual Customer Support Specialist

Job not on LinkedIn

46 minutes ago

Apply Now

Receive Emails with Similar Jobs

Tali AI

WebsiteLinkedInAll Job Openings

Artificial Intelligence • Healthcare Insurance • SaaS

Tali AI is a leading AI Assistant that focuses on optimizing clinical workflows by generating complete clinical documentation. Designed to save clinicians time and reduce administrative burdens, Tali combines AI Scribe for capturing patient visits, Medical Dictation for voice-to-text processing, and Medical Search for efficient information retrieval. Tali integrates seamlessly with EHR systems, allowing clinicians to focus on patient care while ensuring accurate and efficient documentation.

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 Seed Round on 2023-11

📋 Description

• Respond to customer inquiries and provide accurate information about products, services, and policies. • Assist customers via email, chat, phone, and other communication channels in a professional and friendly manner. • Ensure timely and effective resolution of customer issues, striving for first-contact resolution whenever possible. • Identify and analyze customer needs to offer appropriate solutions or escalate issues to the relevant department. • Troubleshoot and resolve technical issues, guiding customers through step-by-step solutions. • Maintain comprehensive and accurate records of customer interactions, transactions, comments, and complaints. • Document and report recurring issues to the appropriate teams for continuous improvement. • Stay updated on product features, updates, and changes to provide accurate information to customers. • Contribute to the development of Customer Success materials, including internal training and external guidance articles. • Onboard and train new clients to the product, working closely with buyers on identifying solutions at scale. • Work towards achieving high levels of customer satisfaction and loyalty. • Collaborate with cross-functional teams, including sales, marketing, and product development, to address customer needs and concerns. • Provide insights from customer interactions to contribute to the improvement of products and services.

🎯 Requirements

• You can take the lead on problem solving for customers - you love helping users figure out how to use technology effectively. • You can put yourself in the user’s shoes to help them understand how to fit our technology into their work day • Your perfect day is unplanned: you help whoever needs it most, juggling conflicting priorities and tasks with a smile • You have previous experience in customer support including Tier II support, and experience in a high-growth start-to-scale environment • You have excellent verbal and written communication skills in English and French. • You’re at ease with data and analytics • You are self-organizing, self-driving, and reliable - our customers will be counting on you to help them out of a jam • You are able to and enjoy working in a respectful, transparent, and collaborative way • You are adaptable to rapid growth and change - our product is cutting edge, and we’re improving it all the time • Knowledge of the healthcare industry an asset • Familiarity with CRM software and ticketing systems is an asset

🏖️ Benefits

• Hybrid work options & flexible work hours • Comprehensive health and wellness benefits from day one • Competitive time-off, including company-wide holidays between Dec 25 - Jan 1 and 'extra long' long weekends • $2000 in annual "Knowledge Dollars" for professional development • Quarterly socials & company outings