Customer Success Manager

Job not on LinkedIn

March 29

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+1 more states

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Tarci

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B2B • Fintech • SaaS

Tarci is a company focused on providing dynamic data solutions specifically for small and medium-sized businesses (SMBs). They utilize AI and machine learning to deliver actionable insights and data resources that enhance sales, marketing, customer loyalty, and risk assessments. By reconciling fragmented SMB data, Tarci enables enterprises to effectively manage their interactions and decision-making processes with these businesses, ultimately driving significant improvements in conversion rates, churn reduction, and financial insights.

51 - 200 employees

Founded 2019

🤝 B2B

💳 Fintech

☁️ SaaS

📋 Description

• Full ownership of the relationship and communications with the client. • Deep understanding of clients’ targets as well as defining the strategy to reach their goals. • Being a product expert that will help clients materialize the value of the products they use. • Providing clients an amazing service experience during onboarding, product adoption, and support. • Enhancing client growth based on value recognition. • Creating and maintaining a healthy working relationship with clients - building trust and transparency with clients. • Acting as an internal customer advocate, identifying new product features and requirements, and communicating with the product organization.

🎯 Requirements

• 3+ years of CSM experience • Proven track record of successfully managing SaaS clients • Excellent verbal and written communication skills • Data-oriented, analytical skills • Empathetic, positive attitude with a desire to help our customers reach their goals • Experience working in a start-up environment • Experience in working with Fortune 500 & Fortune 100 companies

🏖️ Benefits

• Competitive compensation • Benefits • Remote work • Tools and resources to empower you