Director, Client Services

November 5

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TaskUs

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B2B • SaaS • Finance

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

10,000+ employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2018-08

📋 Description

• Think of yourself as a trusted and strategic business partner for TaskUs clients, assisting in our business growth, change, and innovation • Manage one or two strategic and multiple non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the team’s performance • Conducts weekly/monthly/quarterly business reviews • Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts and become a trusted partner for those clients • Achieves annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance • Grows headcount, revenue, and margins on accounts • Able to charm and influence people around the world • Provides actionable feedback for improvement/course correction internally and externally • Demonstrates an attitude where they roll up their sleeves and handle issues that arise • Strategizes with clients to ID opportunities for growth.

🎯 Requirements

• 8+ years of professional experience in the BPO industry or Operational background • Experience managing client relationships and growing business in the Financial services and/or Fintech verticals • Experience in start-ups or high-growth companies preferred • Experience managing direct reports • Driven to self-improve and extend spheres of knowledge and influence • Practical and action-oriented • Ability to sell, be persistent, and be entrepreneurial • Must be able to inspire and persuade people • Willing to work hard; sometimes clients have urgent needs after hours and on weekends • Ability to travel up to 50% of the time • Standing and sitting for sustained periods of time, at least 50% • Close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading • Passport in good standing • Bachelor's degree is required, MBA is preferred • Experience with process improvement and project management, intermediate to advanced knowledge of Excel, Zendesk, Salesforce CRM, Salesforce ServiceCloud, and Quantitative Modelling.

🏖️ Benefits

• Competitive industry salaries • Comprehensive benefits packages • Total Rewards department • Wellness programs • HR department • Diversity initiatives • Internal mobility encouragement • Professional growth opportunities