Provider Success Associate

🕒 July 31

🏈 Alabama, Arizona, +19 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 11%

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Tava Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

👥 HR Tech

💰 $10M Series A on 2021-12

Healthcare • Healthcare Insurance • HR Tech

Tava Health is a company that partners with employers to provide accessible and affordable mental healthcare to employees. They offer a comprehensive approach that differs from traditional Employee Assistance Programs by providing quick access to licensed therapists for both short-term needs and ongoing care for persistent mental health issues. Tava Health's network of vetted therapists can be accessed by employees within a short time frame, enhancing employee engagement and reducing employer healthcare costs. The company is integrated with employer health plans, offering evidence-based therapies to improve mental health outcomes and workplace productivity.

📋 Description

• Conduct proactive, high-quality outreach to a book of providers — via email, phone, and video meetings — to check in on their practice, availability, and satisfaction with Tava. • Maintain a consistent cadence of contact; top-retained providers in our own data are engaged roughly monthly and have been contacted dozens of times over their tenure, so persistence and follow-through matter more than any single conversation. • Log every touchpoint, note, and outcome in HubSpot so the next conversation — yours or a teammate's — has full context. • Run monthly availability reviews with providers to understand changes in their capacity, caseload, and openness to accepting referrals. • Identify providers whose availability, session volume, or referral acceptance is trending down, and re-engage them before they disengage or leave. • Support providers as they grow — scaling from solo practice to group practice, adding intern or associate clinicians, or expanding into new insurance networks and states. • Lead feature-enablement sessions (e.g., AI Scribe, scheduling tools, billing workflows) that make providers' day-to-day easier and deepen their reliance on Tava. • Answer or route provider questions on credentialing, insurance paneling/network coverage, and billing so providers keep momentum instead of stalling out. • Educate providers on Tava resources, marketing support, and referral pathways available to them. • Report bugs, service requests, and provider-reported issues to the appropriate internal Slack channels promptly and with enough detail to be actionable. • Actively participate in team meetings, trainings, and 1:1s — sharing feedback, best practices, and lessons learned from your book of providers. • Contribute to and help refine the team's playbooks, templates, and how-to documentation in Notion as you learn what works.

🎯 Requirements

• Excellent written and verbal communication; you can build trust with a provider in a 10-minute check-in call. • Comfort with CRM tools (we use HubSpot) and collaboration tools (Slack, Notion); willingness to learn new software quickly. • A proactive, detail-oriented approach — you notice when a provider's engagement is slipping before it becomes a retention problem. • Interest in healthcare, mental health, or provider-facing / customer-success work is a plus. • Curiosity and coachability — this role is intentionally well-scoped for someone building their career in provider or customer success. • Flexibility (changing goals and methods to connect with providers). • Ownership (you are responsible for your assigned providers' success and advocating for their needs while also helping them adopt features). • Drive for results and orientation toward accomplishing goals.

🏖️ Benefits

• Competitive salary and stock options (so you share in the company’s success). • Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options. • Free, generous Tava mental health benefit — of course! • Monthly HSA contributions for qualifying enrolled employees. • Generous PTO and paid holidays. • Paid parental leave. • 401(k) retirement plan. • Weekly company-paid lunch via DoorDash and a personal DashPass subscription. • Opportunity to make a meaningful impact at a high-growth, mission-driven company.