Commercial CSM

🕒 6 days ago

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Tavily

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $20M Series A - Tavily on 2025-08

API • Artificial Intelligence • SaaS

Tavily is a company that provides a secure API for connecting AI agents to the web, offering real-time web access, search, extraction, crawling, and research endpoints. The platform grounds models with fresh web context by retrieving live web data, extracting and structuring content, and chunking it for models to prevent hallucinations. Tavily emphasizes production-grade performance: low latency (180 ms p50), high availability (99. 99% SLA), scalability (300M+ monthly requests, billions of pages crawled), intelligent caching and indexing, and built-in safeguards for security, privacy, and content validation (blocking PII leakage, prompt injection, malicious sources). It integrates with leading LLM providers (OpenAI, Anthropic, Groq), is aimed at developers and enterprises, and is used for real-time AI search, retrieval for agents, and research. The company offers docs, SDKs, pricing, events, and partnerships with major platforms, and targets building the web access layer for AI agents.

📋 Description

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion • Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation • Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities • Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts • Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment • Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey • Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams

🎯 Requirements

• 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS • Experience managing a high-volume book of business with a track record of strong retention and expansion results • Comfort navigating technical conversations with developer users, as well as business stakeholders • Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base • Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking • Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment.

🏖️ Benefits

• Health insurance: 100% company-paid medical, dental and vision coverage for employees and families. • 401(k) plan: Up to 4% company match with immediate vesting. • Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. • Remote work reimbursement: Up to $85/month for mobile and internet. • Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.