Customer Service Representative

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September 27

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TAXWELL

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Niche players, quality segment, over 20 years experience in international and national tax and corporate matters, tax and corporate lawyers, Supreme Court litigation, ex-Big4, close cooperation with renowned arbitrators and foreign counsel, autonomous steady growth

2 - 10 employees

Founded 2003

📋 Description

• Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone • Interview end users to collect information and lead users through diagnostic and troubleshooting procedures • Identify, research, isolate, and resolve the majority of user problems • Partner with designated staff for advanced support on intricate issues and escalate as needed • Accurately document and track all customer interactions and resolutions and follow up on unresolved problems • Maximize positive relationships and customer experience by delivering exceptional, empathetic service • Adhere to established best practices, procedures, scripts, and management direction • Maintain consistent, reliable attendance and adherence to scheduled shifts • Support Drake Software customers by providing tools and support tax professionals need to build their businesses

🎯 Requirements

• Minimum of 3 years prior experience using Drake Software • Drake Software and tax preparation experience • Navigational awareness and in-depth product navigation • Critical thinking skills • Basic computer and keyboarding skills • Strong customer service skills • Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions • Strong verbal and written communications skills (good grammar, active listening, voice and diction) • Strong reading comprehension • Commitment to Quality – strong attention to detail and accuracy • Ability to understand/comprehend varying levels of training and follow directions • Proven dependability and professionalism

🏖️ Benefits

• Remote Location - All States • Supportive, open, and inclusive atmosphere • Equal opportunity employment and nondiscrimination • Disability accommodation available during hiring process (contact HR)