TD
10,000+ employees
Founded 1855
🏦 Banking
💸 Finance
💰 Grant on 2023-10
Banking • Finance • Insurance
TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.
Personal Banking Associate – Trainee
🔥 41 minutes ago
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TD
10,000+ employees
Founded 1855
🏦 Banking
💸 Finance
💰 Grant on 2023-10
Banking • Finance • Insurance
TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.
📋 Description
• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions • Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking • Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management • Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence • Participate in the timely and accurate completion of business processes and procedures • Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics • Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
🎯 Requirements
• High School diploma and/or 1+ years of relevant experience • Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months • Post-Secondary or Undergraduate degree (in related field) preferred • Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet • Knowledge of banking solutions and processes to advise customers • A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills • A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities • A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities
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