Customer Success Manager

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September 9

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TealBook

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Enterprise • Artificial Intelligence • B2B

TealBook is a company that specializes in providing procurement solutions through its Supplier Data Platform. Their platform automates the collection, enrichment, and distribution of supplier data across relevant systems, enhancing data governance and procurement operations. TealBook's offerings include vendor master data management, supplier discovery, and diversity reporting, all powered by AI and machine learning to streamline data management. Their services are trusted by top procurement organizations aiming to improve supply chain agility and operational efficiency.

51 - 200 employees

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 $10M Debt Financing on 2021-12

📋 Description

• Cultivate and nurture relationships with key customer stakeholders, serving as their primary point of contact for needs and concerns • Proactively engage with customers to grasp their objectives and aid them in achieving success with our products and services • Deliver ongoing value to customers through business reviews and reporting, ensuring continuous satisfaction • Act as a trusted advisor with deep domain expertise (on our platform, application, data, and use cases), effectively solving customer problems • Educate clients and internal teams on industry insights and our unique differentiators in the marketplace • Craft compelling narratives to communicate value and foster engagement • Establish and monitor key performance metrics, providing regular updates to management • Skillfully manage renewal negotiations, collaborating with Strategic Account Managers to drive growth • Collaborate cross-functionally to enhance the customer experience and foster long-term relationships • Monitor customer health and maintain detailed records in ChurnZero and Salesforce CRMs for swift issue resolution • Enhance communication flow between clients and our organization for timely resolutions • Utilize analytics to drive informed decisions and enhance outcomes for customers

🎯 Requirements

• 1-3 years B2B Enterprise SaaS customer success experience required • Procurement and/or Source-To-Pay experience is an asset • Strong understanding of B2B customer needs, pain points, and purchasing behaviour • Excellent communication and interpersonal skills for building strong relationships • Strong analytical and problem-solving skills for quick issue resolution • Ability to develop customer success plans with measurable metrics and ROI alignment • Strategic thinker adaptable to changing scopes and customer sentiments • Passion for delivering proactive customer value and engagement • Experience in fast-paced, collaborative environments managing multiple projects • Proficiency in Google Suite (Sheets, Slides) and Microsoft Excel • Demonstrated track record of customer advocacy and accountability • Work authorization for the country of employment (Canada)

🏖️ Benefits

• Remote-first team across Canada and the U.S. - work from where you thrive (and have work authorization) • Competitive salary • Equity (options) • Benefits from day one (health, dental, vision, and more) • Uncapped PTO • Paid winter break (TealWeek) every December (typically between Christmas - New Years)