Director of Customer Success

Job not on LinkedIn

September 2

Apply Now

Receive Emails with Similar Jobs

Team8

WebsiteLinkedInAll Job Openings

Enterprise • Cybersecurity • Fintech

Team8 is a company builder and venture group that partners with entrepreneurs to co-found companies in enterprise technology, cybersecurity, artificial intelligence, fintech, and digital health industries. They focus on providing an unfair advantage to startups by integrating expertise, resources, and a community of C-level executives known as the 'Village'. Team8 emphasizes building innovative companies that address significant challenges and opportunities, with a model that involves leading investments in early-stage rounds and collaborating closely with enterprises to facilitate digital transformation.

51 - 200 employees

Founded 2014

🏢 Enterprise

🔒 Cybersecurity

💳 Fintech

📋 Description

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships. • Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs. • Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills. • Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction. • Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients. • Become fluent in healthcare claims data as relevant to Company’s specific use case. • Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed. • Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/Brokers, Advisors, all necessary documentation and other items in order to intake high-quality claims and health Plan data. • Utilize Bluespine software to create insights that inform decision-making, cost-saving strategies, and enhanced plan management. • Collaborate with internal teams to ensure the timely and successful delivery of results and insights. • Review client feedback and performance metrics to ensure solutions meet or exceed expectations. • Partner with the sales and solutions teams to develop strategic plans that address client goals. • Plan and lead client update presentations as well as ad hoc client meetings and written communications. • Assist the team in developing marketing initiatives, increasing business success, and enhancing sales. • Translate complex data insights into clear, actionable reports and presentations for non-technical stakeholders. • Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities. • Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise. • Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects. • Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction. • Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction. • Delegating tasks effectively and managing team dynamics. • Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions. • Contribute to team-wide best practices, sharing insights and strategies to enhance client success. • Develop and maintain strong executive relationships.

🎯 Requirements

• 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments. • 4 years of experience in healthcare claims and data analytics. • 3-4 years of healthcare payment integrity experience. • Proven experience managing senior-level client relationships and negotiating contracts or agreements. • Bachelor’s degree in business, Data Analytics or a related field. • Master’s degree is preferred but not required. • Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner. • Hands-on, doer mindset. • Ability to thrive in a fast-paced and lightly structured environment. • Highly collaborative, team-focused, open communication and candid work style. • Strong problem-solving and strategic planning abilities. • Ability to break down complex problems into manageable components. • Identifying trends, patterns, and key insights in data. • Developing actionable recommendations based on data. • Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy. • Proven ability to lead and manage projects independently. • Experience in managing deliverables within deadlines.