Technical Consultant

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🕒 July 21

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TeamDynamix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🤖 Artificial Intelligence

🏢 Enterprise

💰 Secondary market on 2023-01

Artificial Intelligence • Enterprise

TeamDynamix is a software development company that specializes in connecting IT Service Management (ITSM) and Enterprise Service Management (ESM) with enterprise integration and automation. Their platform offers no-code solutions, allowing organizations to seamlessly integrate various services and enhance operational efficiency. TeamDynamix focuses on providing tools such as service desks, project portfolio management, and AI-driven chatbots to empower businesses to adapt to changing demands swiftly and effectively.

📋 Description

• Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients. • Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure. • Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements. • Configure and test the solutions to ensure quality standards are met. • Address and resolve challenging client issues. • Manage project timelines and effectively handle multiple client assignments simultaneously. • Provide prompt and accurate project status updates to management. • Maintain complete client satisfaction throughout implementation projects.

🎯 Requirements

• Bachelor’s degree in a related business field. • 3–5+ years of relevant IT Service Management experience. • Exposure or experience with scripting languages such as JavaScript, Python, and PowerShell and/or automation platforms (iPaaS). • Strong project management knowledge, and excellent presentation and interpersonal skills. • Experience implementing SaaS-based solutions. • Exposure or experience with Asset Management software and practices • Excellent written and verbal communication abilities, with strong facilitation skills to advise clients. • Ability to define business requirements, translate them into creative solutions, and build client relationships based on trust and respect. • Willingness to travel occasionally as needed (1-2 times annually). • Self-starter with a strong work ethic.

🏖️ Benefits

• Competitive compensation that reflects employees’ skills and contributions. • Comprehensive health insurance plans. • Wellness programs that promote physical and mental well-being. • Traditional and Roth 401(k) savings options with company match. • Remote-first with flexible working hours. • Prioritized work-life balance, with 15 observed days off in addition to PTO. • Family-friendly policies including paid parental leave. • Paid life insurance, short-term, and long-term disability insurance. • Regular acknowledgement of achievements with recognition programs. • Counseling services and resources for personal and professional challenges. • Transparent communication about company goals, strategy, and performance. • Regular feedback sessions and performance reviews. • Anti-bias and anti-harassment training programs. • Trust and autonomy in decision-making within your role. • Work environment that encourages you to be your authentic self. • Flat management structure with approachable leaders who want to hear your feedback.