Customer Service Representative

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October 14

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Teamified

WebsiteLinkedInAll Job Openings

B2B • HR Tech • Recruitment

Teamified is a global talent powerhouse that specializes in connecting businesses to offshore talent. They offer a comprehensive platform that simplifies the hiring process by providing access to a diverse range of skilled professionals from multiple industries. With a focus on data security and a people-first approach, Teamified aims to reduce hiring times and costs while ensuring high-quality talent matches for organizations.

201 - 500 employees

Founded 2021

🤝 B2B

👥 HR Tech

🎯 Recruiter

📋 Description

• **Key Responsibilities:** • 1. Customer Support: • - Respond to customer inquiries regarding financial products, accounts, and transactions via phone, email, or chat. • - Provide accurate and clear explanations of financial processes and policies. • - Resolve customer complaints and issues promptly, ensuring satisfaction and compliance with financial regulations. • 2. Financial Expertise: • - Assist customers with finance-specific needs, including payments, account management, and product recommendations. • - Identify discrepancies in accounts and collaborate with the finance team for resolution. • - Stay updated on company financial products, industry trends, and regulatory requirements. • 3. Problem Solving and Resolution: • - Handle escalated issues related to finance with a focus on providing effective and timely solutions. • - Identify recurring issues and recommend process improvements to enhance customer experience. • 4. Data Management and Reporting: • - Maintain accurate records of customer interactions and financial transactions. • - Prepare reports on common financial inquiries and resolutions to support team improvements. • 5. Collaboration and Communication: • - Liaise with internal teams, such as finance and compliance, to ensure seamless resolution of complex issues. • - Communicate updates on financial policies or changes to customers and colleagues as needed.

🎯 Requirements

• **Key Skills and Key Qualifications:** • - Proven experience in customer service, preferably within the finance or banking industry. • - Strong understanding of financial products, services, and regulations. • - Proficiency in customer service tools, CRM software, and financial systems. • - Exceptional communication, problem-solving, and organizational skills. • - Ability to handle confidential financial information with discretion and professionalism. • - Customer-focused with strong interpersonal skills. • - Analytical and detail-oriented, especially in handling financial matters. • - Ability to manage multiple tasks and work efficiently under pressure. • - Proactive and resourceful in resolving customer inquiries and issues. • - Ability to work in shifts.

🏖️ Benefits

• - Flexibility in work hours and location, with a focus on managing energy rather than time. • - Access to online learning platforms and a budget for professional development • - A collaborative, no-silos environment, encouraging learning and growth across teams • - A dynamic social culture with team lunches, social events, and opportunities for creative input • - Health insurance • - Leave Benefits