Customer Service Representative, Portuguese

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October 21

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Teamified

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B2B • HR Tech • Recruitment

Teamified is a global talent powerhouse that specializes in connecting businesses to offshore talent. They offer a comprehensive platform that simplifies the hiring process by providing access to a diverse range of skilled professionals from multiple industries. With a focus on data security and a people-first approach, Teamified aims to reduce hiring times and costs while ensuring high-quality talent matches for organizations.

201 - 500 employees

Founded 2021

🤝 B2B

👥 HR Tech

🎯 Recruiter

📋 Description

• Respond to customer inquiries regarding financial products, accounts, and transactions via phone, email, or chat. • Provide accurate and clear explanations of financial processes and policies. • Resolve customer complaints and issues promptly, ensuring satisfaction and compliance with financial regulations. • Assist customers with finance-specific needs, including payments, account management, and product recommendations. • Identify discrepancies in accounts and collaborate with the finance team for resolution. • Stay updated on company financial products, industry trends, and regulatory requirements. • Handle escalated issues related to finance with a focus on providing effective and timely solutions. • Identify recurring issues and recommend process improvements to enhance customer experience. • Maintain accurate records of customer interactions and financial transactions. • Prepare reports on common financial inquiries and resolutions to support team improvements. • Liaise with internal teams, such as finance and compliance, to ensure seamless resolution of complex issues. • Communicate updates on financial policies or changes to customers and colleagues as needed.

🎯 Requirements

• Proven experience in customer service, preferably within the finance or banking industry. • Must be fluent in **Portuguese** and highly proficient in English, with strong communication skills. • Strong understanding of financial products, services, and regulations. • Proficiency in customer service tools, CRM software, and financial systems. • Exceptional communication, problem-solving, and organizational skills. • Ability to handle confidential financial information with discretion and professionalism. • Customer-focused with strong interpersonal skills. • Analytical and detail-oriented, especially in handling financial matters. • Ability to manage multiple tasks and work efficiently under pressure. • Proactive and resourceful in resolving customer inquiries and issues. • Ability to work in Brazil day shift.

🏖️ Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time. • Access to online learning platforms and a budget for professional development • A collaborative, no-silos environment, encouraging learning and growth across teams • A dynamic social culture with team lunches, social events, and opportunities for creative input • Health insurance • Leave Benefits • Provident Fund • Gratuity