IT Support Specialist

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November 5

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TeamLogic IT

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B2B • Cybersecurity

TeamLogic IT is a nationwide managed IT services provider and franchise network that delivers comprehensive IT support to small and midsize businesses. For more than a decade they provide managed IT services including 24/7 help desk and NOC monitoring, cloud services and migrations, backup and disaster recovery, cybersecurity and compliance (including HIPAA), business continuity, VoIP and connectivity, vCIO/co-managed IT and IT consulting. TeamLogic IT operates locally through franchise locations while offering enterprise-grade security, proactive monitoring, and industry-specific solutions for sectors such as healthcare, legal, finance, manufacturing and education.

1001 - 5000 employees

Founded 2004

🤝 B2B

🔒 Cybersecurity

📋 Description

• Serve as the first point of contact for client support requests (primarily via phone and ticketing system). • Troubleshoot and resolve Level 1 technical issues including email, login/access issues, printers, workstation performance, connectivity, and basic Microsoft 365 administration. • Document all work clearly and thoroughly within the ticketing system. • Escalate issues as needed with complete and accurate documentation. • Provide an exceptional customer service experience at every interaction. • Proactively follow up on open issues to ensure timely resolution. • Assist with user onboarding/offboarding, password resets, endpoint provisioning, and basic cybersecurity procedures.

🎯 Requirements

• Comfortable working remotely in a focused and professional environment. • Excellent verbal communication and active listening skills. • High degree of personal accountability and integrity. • Ability to manage time effectively and remain productive without constant supervision. • Strong problem-solving mindset with the ability to think logically and troubleshoot step-by-step. • Willingness to learn new technologies and follow established processes. • Previous experience in a help desk, call center, or customer support role (preferred but not required). • Exposure to Microsoft 365, Windows OS troubleshooting, or basic networking concepts (preferred but not required). • Familiarity with ticketing systems or remote management tools (preferred but not required). • CompTIA A+, Network+, or similar certifications (or actively pursuing) (preferred but not required).

🏖️ Benefits

• 401(k) • Competitive salary • Dental insurance • Health insurance • Opportunity for advancement • Paid time off • Profit sharing • Training & development • Vision insurance