Account Manager – SMB

🔥 18 hours ago

🏈 Alabama, Alaska, +11 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $63k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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TeamSnap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

☁️ SaaS

⚽ Sports

👥 B2C

💰 Debt Financing on 2022-12

SaaS • Sports • B2C

TeamSnap is a top-ranked team and club management platform designed to connect the world of youth sports. It offers tools for clubs, leagues, tournament organizers, and associations to manage their operations such as scheduling, messaging, and payments. The platform is widely used by coaches, players, and fans, and supports over 100 sports and activities. With over 25 million satisfied customers and 19,000 sports organizations, TeamSnap emphasizes ease of use, saving time for administrators and enhancing the sports experience for families through features like health checks and community building. The platform also provides opportunities for businesses to reach its engaged audience, making it a leader in sports management solutions.

📋 Description

• Own and manage a high-volume support queue, triaging incoming customer cases with speed and accuracy • Respond to customer inquiries and issues through the queue, providing timely, professional, and empathetic resolutions while maintaining high customer satisfaction standards • Handle escalations quickly and calmly — assess urgency, loop in the right internal stakeholders, communicate proactively with the customer, and see issues through to resolution • Follow established processes and playbooks for case management, renewal workflows, and migration support — and flag gaps or inefficiencies when you spot them • Identify patterns across cases and proactively surface recurring customer pain points, friction points, or product feedback to your manager and cross-functional teams • Support customers through the TeamSnap ONE migration by managing queue-based touchpoints, answering platform questions, and escalating blockers to the appropriate teams • You’ll serve as the "Voice of the Customer" internally, escalating product feedback that will address the needs of our customers to ensure proper product prioritization.

🎯 Requirements

• Minimum 0-3 years in Customer Success, Account Management, or Support, preferably in a SaaS environment • Proven track record of managing a high-volume book of business or support queue with consistent results • Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits. • Sports industry experience (preferred)

🏖️ Benefits

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary) • 100% premium coverage of medical/dental/vision for you and your family • 401K to help you invest for the future • $1,500 annual learning and development stipend • Travel to fun locations for all-company meetings and team events • Generous home office allowance to set you up for success • TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter • A monthly stipend reimbursement for health & wellness and so much more!