Senior Customer Success Manager, Strategic

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October 30

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Tebra

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Healthcare Insurance • SaaS • Health

Tebra is a comprehensive technology platform designed to streamline the operations of independent healthcare practices. It provides an all-in-one solution that optimizes practice efficiency by integrating electronic health records, revenue cycle management, and patient scheduling with over 130 healthcare systems. Tebra offers tools for practice growth, patient experience, care delivery, billing and payments, and data insights. The platform helps practices attract more patients, manage their reputation, enhance patient experience, and automate operations while ensuring full security and HIPAA compliance. Tebra is tailored for family medicine, pediatrics, primary care, and psychology specialties, enabling them to deliver better care, get paid faster, and gain deeper insights through data-driven practice management.

501 - 1000 employees

⚕️ Healthcare Insurance

☁️ SaaS

💰 Debt Financing on 2022-07

📋 Description

• Nurture, expand and retain our Strategic customer base of customers spending over $15,000 in annual revenue. • Understand clients' business and digital marketing goals, set expectations, and assess what they need to achieve full system adoption. • Develop a customized strategic plan for clients and proactively monitor progress, providing necessary resources to increase lifetime customer value. • Conduct strategic outreach to your client base, focusing on adoption, retention, or revenue drivers using customer health and engagement analytics. • Provide personalized recommendations on how adopting the core product or add-on services can drive value for clients. • Achieve ARR Retention and Expansion revenue goals each quarter, ensuring all personally supported accounts are progressing towards full utilization of the application. • Tailor conversations to clients' needs, document and resolve open action items and critical gaps promptly, leveraging your product and customer knowledge. • Demonstrate expertise in learning new solutions quickly and finding creative and strategic solutions for clients' growth and goals. • Deepen knowledge of industry, digital marketing best practices, and consultative selling tactics through continued learning opportunities provided throughout your tenure. • Collaborate with Marketing, Product, and other Customer Success teams to test new initiatives' effectiveness and provide customer feedback and workflow optimization opportunities.

🎯 Requirements

• 2-3 years experience leading high value client projects or solving complex problems. • A passion for energetic and fast-paced environments. • Proven self-learner who thrives in the opportunity to take initiative. • Demonstrated ability to quickly learn and adapt to new technologies. • Excellent communicator with the ability to formulate digestible solutions.

🏖️ Benefits

• healthcare benefits • discount through Dell for work from home basics • resources for mind and body health