Senior Workforce Management Consultant

Job not on LinkedIn

🕒 6 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $160k - $205k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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Tech Mahindra

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 Post IPO equity on 2025-10

Consulting • B2B • Artificial Intelligence

Tech Mahindra is a multinational IT services and consulting company focused on helping enterprises transform and accelerate with digital technologies. Using its “Scale at Speed™” promise, Tech Mahindra offers consulting, application and agentic development/modernization services, cloud & infrastructure, network services, cybersecurity, data analytics and artificial intelligence, enterprise applications (SAP, Oracle, Salesforce, Microsoft), engineering services and business process services. It serves a broad set of sectors—banking & financial services, communications/telecom, manufacturing, retail, healthcare, energy & utilities, media & entertainment, travel & logistics and more—and emphasizes AI-driven solutions, platforms and partnerships to support large B2B clients.

📋 Description

• Lead end-to-end Amazon Connect FCS implementation projects • Facilitate discovery sessions with business and operations teams to gather and document requirements • Analyze workforce management processes and recommend best-practice solutions • Design and configure Connect FCS solutions aligned to customer requirements • Perform hands-on system setup, configuration, testing, and deployment activities • Work collaboratively with customer teams to build solutions and transfer knowledge throughout the project lifecycle • Validate that implemented solutions meet business, operational, and reporting requirements • Develop and execute user acceptance testing (UAT) plans • Deliver administrator and end-user training sessions • Create implementation documentation, training materials, and knowledge transfer artifacts • Provide post-implementation guidance and support during stabilization periods • Act as a trusted advisor and primary customer-facing consultant throughout the engagement

🎯 Requirements

• 5 or more years’ experience working as a Workforce Management Consultant with implementation experience • 1 or more years of experience specific to Amazon Connect FCS (Forecasting, Capacity Planning and Scheduling) • 1 or more implementations with Amazon Connect FCS solutions • Experience gathering, documenting, and validating business requirements • Facilitation, communication, and stakeholder management skills • Experience delivering training and knowledge transfer to business and technical users • Ability to translate operational requirements into scalable system configurations • Ability to work Central Time or Eastern Time hours

🏖️ Benefits

• Applicants can expect to make between $160,000 to $205,000