Customer Service Representative, Polish-English-Russian

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March 29

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Alliance for Creativity and Entertainment

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Entertainment • Media • Legal

Alliance for Creativity and Entertainment is an organization dedicated to combating copyright infringement in the entertainment industry. It aims to protect the creation and distribution of artistic content by raising awareness about the risks associated with illegal streaming services. Through advocacy and legal action, the organization supports creators and helps ensure that audiences have access to legal, high-quality entertainment options.

51 - 200 employees

Founded 2017

📱 Media

📋 Description

• Customer Service Representative is responsible for creation customer centric team culture that supports corporate strategy and focuses on providing the highest quality of customer service • Develop a strategic customer mission and training program • Evaluate customer service in company environment, and set company performance standards • Manage calls: process missed, lead/customers call and process tickets • Assist users and answer questions • Support applications: Stay up-to-date with application updates • Navigate the team through new features in the app • Reproduce bugs • Test new features before deploy • Create documentation

🎯 Requirements

• Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. • Must have over 1-year experience in IT company • Must be fluent in Polish, English and Russian • Strong ability to teach, engage and lead in remote environment • Can design practices, processes, and procedures which allow training from a distance • Able to provide clear and unbiased feedback • Ability to lay out work in a well-planned and organized manner • Know computers, networks, and CRM software • Good at learning new industry, product, or technical knowledge • Updates procedures in a timely manner • Be flexible with schedule • University degree is recommended but is not necessary

🏖️ Benefits

• Compensation in direct correlation to your knowledge and talent • Comfortable and cozy atmosphere • Unlimited opportunities for self-realization • Friendly, professional, highly motivated and productive team made up from best of the best • Creative Environment where You will never be bored at work again! • Flexible schedule • Work from anywhere • ...slowly, but surely we are getting ready to conquer the world.