Senior Product Operations Manager

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November 21

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Tekmetric

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Tekmetric is a management software designed for auto repair shops. Businesses can easily create customer profiles, schedule customer appointments, perform digital vehicle inspections, upload photos, build repair orders with built-in labor guides, manage inventory, track parts, monitor job workflows, set custom labor rates, shop fees, and taxes, send texts and emails to customers, measure job profitability, gross sales, technician hours spent, and more. By leveraging data, shops of all sizes can improve efficiency, productivity, and profitability.

51 - 200 employees

💰 Venture Round on 2022-03

📋 Description

• Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities. • Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs. • Build frameworks and reporting that show how product outcomes connect to business outcomes (retention, revenue, unit economics, customer satisfaction, etc.). • Translate data into compelling narratives for executive reviews, board decks, and product planning cycles. • Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights. • Train stakeholders on how to interpret and leverage product data to make better decisions. • Standardize reporting practices across product teams, ensuring consistency and clarity. • Own and evolve the product analytics stack (e.g., Looker, Amplitude, Mixpanel, Snowflake) to ensure metrics are reliable, accessible, and aligned with business goals. • Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product. • Ensure data accuracy, completeness, and consistency to support strategic product decisions. • Build and maintain core product metrics, dashboards, and self-service data models.

🎯 Requirements

• 5–8+ years in Product Operations, Product Analytics, Business Intelligence, Data Product Management, or related roles. • Proven experience building or scaling a product analytics ecosystem. • Track record of translating complex data into actionable recommendations for product and business leaders. • Experience working in SaaS or platform products is strongly preferred. • Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred). • Deep understanding of data modeling, event analytics, KPIs, and instrumentation. • Excellent communicator who can simplify complex information and influence without authority. • Highly organized, process-oriented, and capable of driving cross-functional alignment. • Strategic thinker who can zoom out to see the big picture while also diving into the details.

🏖️ Benefits

• Enjoy the flexibility of remote work • Competitive base salaries that reflect your value. • Generous Paid Time Off, because we know you do your best work when you're well-rested. • Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. • Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. • Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. • Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. • Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. • After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. • Keep growing with support for continuing education - we’re invested in your development.