Customer Care Representative

Job not on LinkedIn

🕒 3 days ago

🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $20 - $21 / hour

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services • Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued • Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed • Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability • Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers • Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service • Engage with customers to assess needs and make sales recommendations for products or services that may better suit identified customer needs • Participate in training and other learning opportunities to expand knowledge of the company, products, sales and services and perform any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values

🎯 Requirements

• 1-2 years in a customer facing position handling happy to irate customers • 1-year high volume (60+) call center experience. • Must have examples of de-escalation situations they have handled and resolution

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)