Customer Service Representative

Job not on LinkedIn

🕒 3 days ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Support a residential services team as the subject matter expert and real-time troubleshooter for customers in need • Address products, service needs, billing, and transaction inquiries via a high volume of inbound calls

🎯 Requirements

• 2-4 years of recent call center experience • Preferably experience working remotely previously • Must be in the EST time zone • An effective communicator who understands the importance of listening and being empathetic • Problems solving skills and a passion to create customer satisfaction • Previous customer service experience • Bi-lingual (Spanish) a plus but not required • Knowledge of basic office equipment and Office 365

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)