Patient Flow Nurse – Fixed-term

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Teladoc Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

💰 $80M Post-IPO Debt - Teladoc Health on 2016-07

Healthcare • B2C • SaaS

Teladoc Health is a telehealth company that connects patients with care providers through a virtual care platform offering 24/7 urgent care, primary care, mental health (therapy and psychiatry), chronic condition management (diabetes, hypertension, weight management), specialty consultations, and wellness services. It serves individuals directly and partners with employers, health plans, hospitals and health systems to deliver integrated virtual care solutions and technology at scale.

📋 Description

• Coordinate and oversee the scheduling of virtual appointments according to provider availability and patient preferences • Coordinate patient flow and triage healthcare needs to prioritize appointments and visits • Prioritize patients between sites and determine the appropriate level of care • Collaborate with healthcare providers to optimize virtual care schedules and appointment prioritization • Communicate patient-specific information and instructions to providers before booked virtual appointments • Oversee accurate and current medical records, appointment details, and virtual-visit outcomes • Generate and share virtual care reports with relevant stakeholders • Ensure patients’ lab results are communicated according to relevant processes • Follow processes for communicating critical lab results • Collaborate with healthcare team members to ensure continuity of care during transitions between virtual and in-person services

🎯 Requirements

• Bachelor's degree in nursing or equivalent work experience • In good standing with governing College • Competence in CTAS (Canadian Triage and Acuity Scale) in a fast-paced environment • Adherence to the Emergency Nursing Scope and Standards of Canadian Practice (National Emergency Nurses Association, 2018) • Experience in healthcare coordination, scheduling, and administration • Current CTAS certification with +5 years’ experience • Familiarity with electronic health record (EHR) systems • Previous exposure to telemedicine or virtual care services • Strong organizational and time-management skills • Excellent communication skills for interacting with patients, healthcare providers, and administrative staff • Familiarity with virtual care platforms and basic technical troubleshooting • Knowledge of medical terminology and basic healthcare processes • Ability to work independently and as part of a healthcare team • Attention to detail and accuracy in maintaining patient records and documentation • Empathy and compassion when dealing with patients’ health concerns and needs • Understanding of healthcare compliance and patient privacy regulations • Multiple provincial nursing licenses are an asset • Excellent written, verbal, and documentation skills • Ability to multitask • Strong interpersonal skills • Full flexibility Monday to Sunday, including day, evening, night, and weekend shifts

🏖️ Benefits

• Accessible care within rural regions and provincial health systems, at no cost to patients • Collaborative, supportive network • Learning and growth opportunities • Growth and innovation opportunities • Diversity and inclusion • Reasonable accommodations for qualified individuals with disabilities • Equal employment opportunity workplace