Bilingual French/English Customer Service

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November 25

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Teleperformance

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B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

📋 Description

• Provide first-level customer service and technical solutions related to the client’s products. • Establish and maintain strong customer relationships by offering personalized solutions and striving to exceed expectations. • Ensure requests are handled correctly by coordinating with various functions across the company. • Schedule service calls and follow up with customers. • Troubleshoot and resolve technical issues using diagnostic tools and established procedures. • Ensure accurate data entry using prescribed applications. • Excellent call-handling skills: actively listen while showing empathy and reassuring the customer. • Demonstrate a passion for customer service, ownership of the customer experience, and determination to deliver a complete solution. • Effectively adapt communication and style for different audiences and read verbal and non-verbal cues. • Respond to inbound and outbound customer requests. • Approach problems with flexibility and adapt methods without compromising the outcome.

🎯 Requirements

• Minimum high school diploma. A degree or certification in technology is an asset. • Minimum of 6 months’ experience in customer-facing environments (phone, chat, in person, etc.). • Good proficiency with Microsoft Office applications, including Outlook, Word and Excel (preferred). • Must be at least 18 years old. • Excellent communication and comprehension skills in English and French. Ability to communicate clearly and effectively, both written and verbal (in the required language). • Ability to type 30 words per minute and pass our language/grammar tests. • Reliable high-speed internet at home, with a wired connection. • Professional and/or personal experience in technical troubleshooting. • Experience with iOS, smartphones, tablets, PC or Mac. • Strong curiosity about technology, a passion for learning, and willingness to share knowledge with others. • Use analytical skills to isolate and resolve complex technical problems using an appropriate troubleshooting methodology. • Comfortable navigating multiple systems and tools to research, understand, and provide real-time solutions to customers. • Thrives in a team environment: seeks and provides expertise, offers constructive challenges, and helps others succeed. • Energy and enthusiasm to master the current role, a desire for challenge, and motivation to develop skills within the organization. • Remains curious and eager to learn in pursuit of professional excellence. • Effective time-management strategies, including the ability to multitask, prioritize, organize, and balance workload. • Able to self-manage and work independently in a fast-paced and demanding environment. • Accepts repetition of basic tasks while being willing to take on additional responsibilities as needed. • Strong professionalism: remains positive, calm and composed under pressure.

🏖️ Benefits

• Established career path supported by self-assessments, virtual training, and a guided curriculum that allow for vertical and horizontal growth across our multiple lines of business. • Robust career development plan and opportunities for advancement within the organization. • Paid 6 weeks of training and 2 weeks’ vacation. • Continuous learning through progressive training tailored to your tenure and skills. • Competitive salary with incentive programs. • Positive and supportive work environment. • Medical and dental benefits, and Employee and Family Assistance Programs.