English Travel Representative

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel • Greet and converse with customers in a courteous, friendly and professional manner • Effectively turn customer inquiries into sales • Utilize appropriate selling techniques to meet revenue and close rate goals • Research travel rates, destinations, options and packages for customers • Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase • Accurately track and report call types and service issues

🎯 Requirements

• High school degree or equivalent (required) • College or some college degree (preferred) • Two years of customer sales, upsales, telemarketing and service experience (required) • Two years Corporate or leisure travel industry experience (required) • One-year international booking experience • Strong communication skills are required

🏖️ Benefits

• GDS platform training offered • Work from home • Medical and dental benefits plans • Employee Assistance Program • Paid Training • Employee Referral program – starting $500.00 for every referral hired • Great perks on everyday products and services with Canada's leading employee perk program • Internal career advancement opportunities • Tuition reimbursement