Principal Field Engineer

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October 20

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Teleport

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Cybersecurity • SaaS • Compliance

Teleport is a global provider of modern access platforms for infrastructure. It specializes in improving the efficiency of engineering teams while fortifying infrastructure against bad actors or errors and simplifying compliance and audit reporting. The Teleport Access Platform offers on-demand, least privileged access to infrastructure based on cryptographic identity and zero trust principles, with built-in identity security and policy governance. Teleport's solutions integrate with protocols like SSH, Kubernetes, and databases, ensuring secure access to clouds, data centers, and other resources. The platform caters to industries with complex infrastructure access needs, such as e-commerce, entertainment, financial services, and SaaS providers, emphasizing compliance with standards like FedRAMP, SOC 2, and HIPAA.

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

📋 Compliance

📋 Description

• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization. • Document the customer's business goals and challenges to align Teleport to provide the most value possible. • Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers staying up to date on the latest solutions. • Provide technical guidance and support to assigned clients, supplementing our traditional support offering. • Provocatively steer around technical issues and serve as a central point of contact during any critical technical escalations both for the customer and internally in a timely manner. • Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed. • Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities. • Collaborate with Sales and Product to provide valuable feedback for product improvement. • Support our broader Teleport customer base seeking new solutions and best practice recommendations

🎯 Requirements

• 12+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles. • Linux administration skills. • Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus! • A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus! • Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC. • Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise. • Outstanding soft skills, excellent verbal and written communication skills. • Project management experience and the ability to handle multiple clients simultaneously. • Strong organizational skills.

🏖️ Benefits

• Extensive health coverage • Annual expense budget • Rest & recovery policies that maximize leave and your ability to recharge • Investment in your future with retirement savings plans • Equity in a US $1.1-bn business • Professional development opportunities